Return Policy
Sew Unique Boutique Return Policy:
We want you to have the best shopping experience. If you are not entirely satisfied with your purchase, we offer a hassle-free return policy to ensure your complete satisfaction.
Eligibility for Returns:
- To be eligible for a return, the item must be unused, unworn, and in its original condition with all tags attached.
- Return requests must be initiated within 7 days from the date of delivery.
Exclusions:
- We cannot accept returns on intimate or hygiene products, including underwear, swimwear, and hosiery, for hygiene reasons.
- Custom-made or personalized items are non-returnable.
How to Initiate a Return:
- Please email us at sewuniquehandmadeboutique@gmail.com, to request a return and include your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will provide you with a return authorization and further instructions on where to send the item(s).
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective item.
Refunds:
- Once we receive and inspect the returned item(s), we will process your refund within 5 business days.
- Refunds will be issued to the original payment method used during the purchase.
Exchanges:
- We currently do not offer direct exchanges. If you need a different size, color, or item, please initiate a return as described above and place a new order for the desired item.
Damaged or Defective Items:
- In the rare event that you receive a damaged or defective item, please contact us within 48 hours of receiving the order. We will provide a replacement or issue a full refund, including return shipping costs.
Contact Us: For any questions or assistance regarding returns, feel free to reach out to our customer support team at sewuniquehandmadeboutique@gmail.com. We are here to help!
Please note that our return policy is subject to change, and any updates will be communicated on our website. Thank you for choosing Sew Unique Boutique.
Your satisfaction is our priority! 🛍️💖